In 2019, the USCIS plans to expand its Information Services Modernization Program throughout the US. This expansion will end self-scheduled InfoPass appointments and directs applicants to use the USCIS website to view general how-to information, access processing times, check case status, and other information about the processing of immigration cases as USCIS surveys determined that most people scheduling InfoPass appointments could obtain the same information by calling the USCIS or checking the USCIS website.

InfoPass will be reserved for emergency services that can only be provided in person and only scheduled when the USCIS customer service representative online or on the phone determines an in-person appointment is necessary.